Return or exchange an item – our 100% money back guarantee
- If you are not completely satisfied with your purchase, simply return the item to us in its original condition within 14 days of receipt.
- Returned items should be unused and must be returned in original packaging with any enclosed documentation. We will issue a full refund on receipt, excluding any delivery charge. Alternatively, if preferred, we can exchange the item.
- Please note:
- Goods will only be accepted if returned within 14 days of receipt.
- The item is the customers responsibility until it is returned. Therefore we recommend that the parcel is sent using a traceable delivery service.
- The costs of returning the item is the customers responsibility.
- Delivery charges are only refundable if the goods are faulty whereby a full refund including the delivery charge will be issued.
- Your statutory rights are not affected.