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Return or exchange an item – our 100% money back guarantee

  • If you are not completely satisfied with your purchase, simply return the item to us in its original condition within 14 days of receipt.
  • Returned items should be unused and must be returned in original packaging with any enclosed documentation. We will issue a full refund on receipt, excluding any delivery charge. Alternatively, if preferred, we can exchange the item.
  • Please note:
  1. Goods will only be accepted if returned within 14 days of receipt.
  2. The item is the customers responsibility until it is returned. Therefore we recommend that the parcel is sent using a traceable delivery service.
  3. The costs of returning the item is the customers responsibility.
  4. Delivery charges are only refundable if the goods are faulty whereby a full refund including the delivery charge will be issued.
    1. Your statutory rights are not affected.